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We recently worked with Dana on a loan and she was great to work with. The actual timeline from when we started working with her until when we closed was more than a year and she was always available for any questions we had or crunch numbers or talk about what the next step in the process was. I never felt like I was putting her out no matter how many times I asked the same question or asked her to revise the numbers based on this or that. I highly recommend Dana for anyone looking to buy a new home!
- Jennifer L
Dana made my first time home buying experience as stress free as possible. She was the only agent I spoke with that clearly laid out both fees and monthly expected expenses. Not only did she lower my rates prior to closing to keep in line with market rates but also came to my closing which was an ensured the process went smoothly! I have recommended Dana to a coworker who is in the home purchasing process and will contact her for future home purchases.
- Katherine R.
Dana was fantastic to work with when I needed to secure a loan for my new home. She was professional and timely, often replying from her phone if I sent her messages early or late in the day. She also followed through on her capability to drop the rate of the loan if it decreased between the lock date and the close date, saving me another 0.25%. I really enjoyed working with Dana and her team and would absolutely recommend her!
- Damian L.
Dana was great throughout our entire home search & purchase. She was able to turn around pre-approvals fast and also get the ball rolling quickly on the actual purchase of our home. Any questions we ever had were quickly answered in a detailed and thoughtful way. Her team also worked hard to make sure we got the best rate for our home and were very responsive during all transactions - especially time-sensitive matters when it came time to close. I'd recommend Dana to anyone in need of a knowledgeable lender
- Kevin K.
Dana was truly phenomenal helping us complete the refinance of our home. She kept the entire process on track and moving forward and was always accessible - even on the weekends! I would highly recommend Dana for all of your mortgage needs.
- Michael D.
Dana is simply awesome. I have worked with Dana as a customer over the past several years and have refinanced my home 3 times through her. Every time her knowledge of the market and focus on making sure that the program that we are considering is the best option for my situation which I really appreciate. I have been so happy with the level of service and support that Dana provides that I have actually turned her on to a number of my friends and co-workers and they too have benefited from her expertise and commitment to doing what is right by her clients. I highly recommend Dana
- Scott L.
Dana helped me through 2 refis of my home over the past 3 years. I've never met her in person but she is always very accessible via phone and email. She answered all of my questions quickly and thoroughly. Both refis were relatively complex given the bank regulations and my financial situation at the time and she did not give up on us, rather she saw us through the process as a partner. We really appreciate her efforts
- Ryan K.
I recommend Dana to all of my buyers and she has consistently exceeded expectations! She is responsive, detail oriented, and a problem solver...truly one of the best in her industry.
- Elizabeth K.
Dana's positive "can do" attitude combined with her extensive knowledge of the loan process allows her to provide creative client-focused solutions. She has my highest recommendation for customer satisfaction.
- Scott M.
Dana helped me refinance my condo over a year and a half ago. Throughout the whole process she was easy to contact and extremely dilligent. I would highly reccomend anyone in the market for a purchase or refinance to contact Dana for assistance!
- Michael M.
I've been in the real estate industry for many years. I choose Dana when purchasing my own home and would recommend her to anyone. She is outstanding.
- Jonathan E.
I had the pleasure of working with Dana on two separate occasions. In both cases she creatively identified a product to meet my needs for pre-construction and post-construction financing during an especially difficult lending environment. My mortgage process was executed flawlessly, on time, and without a single issue. I would gladly work with her again. She is extremely bright, has a great personality, and diligently works to deliver the service that separates her from the rest
- Bob D.
Dana provided some of the best services I've received in a long time. From my initial calls with Dana, I found her approach and knowledge to be far superior to her competitors. After that, her continued service and timely updates did not disappoint. A great experience from beginning to end. She has earned the trust of one very satisfied customer
- Jim A.
It was a great pleasure to do business with Dana. Throughout our dealings I felt that she looked beyond the numbers and constantly made an effort to help me as an individual. She was prompt, forthright, detail oriented, and professional in every sense of the word. She has my highest and most enthusiastic recommendation! Dana possesses the requisite skills and strength of character to get the job done on time and for a great value
- Trent D.
Dana has earned my trust through impressive customer service orientation and high level of technical expertise. I have confidently passed my most sensitive referral customers to Dana without hesitation; and to date, have never been anything but please with her ability to exceed their expectations. You can not make a better decision than to have Dana handle your purchase or refinance.
- Todd J.
Dana has impressed me from day one. Her incredible devotion to her clients as well as to her fellow co-workers is unsurpassed. Her knowledge is second to none, and is growing every day. I've been working on Dana's files for approx. 3yrs, and it's been an incredible run thus far, and i'm looking forward to continue working with her to supply 100% satisfaction to all of her clients.
- Chris D.
Dana Zito was great to work with. Her patience and expertise certainly didn't go unnoticed.
- Christina L. Chicago, IL
Dana Zito took my case on when the original contact person failed to follow-through with me. She was delightful, responsive, and easy to work with, and worked through some issues that came up as we were ready to close.
- Susan K. Evanston, IL
Dana Zito Bator did a really incredible job with us as we muddled the tough our first loan. We are immensely grateful for her help, patience, kindness, and willingness to answer all our questions thoroughly.
- Emily L. Battle Creek, Mi
Dana zito was great to work with!
- Emma D. Chicago, IL
I've now worked with Dana on five loan transactions and she makes the process seemless and is very upfront with all information- I will never use anyone else
- Michael M. Chicago, IL
My wife and I were looking for our first home and we needed some financial guidance. We were recommended to Dana by a mutual friend and couldn't have been more happy with the results! Dana took us from looking at condos to single family homes, and eventually to the market of 2-flats. She was there as we changed our minds, deals went cold, offers changed and lastly sat at the table with us as we closed. It was like having a good friend there with you throughout the process; not only is she knowledgeable and patient, but made us feel cared for and safe to ask all and any questions. Thanks Dana!
- Casey J.
I highly recommend Dana for your lending! The final product she delivered was better than what I thought would be possible for my family. She is quick, laser focused and takes the time to explain all of your options.
- Nathan G.
As a first time home buyer, working with Dana was a great experience. She explained every step of the process and made sure to answer all my questions thoroughly. I would definitely recommend her and would work with her again on any future business!
- Emma D.
Dana helped make buying our first home an excellent experience. She was flexible to work around our schedule, taking evening and weekend phone calls when needed. A patient and proficient communicator she did an excellent job explaining everything that we needed to know throughout the entire process, keeping us up to date, and using our preferred communication channels when appropriate (phone, email, text, etc.) We would highly recommend Dana to any home buyer.
- Christy K.
Dana took us from start to finish with complete ease. I have heard some terrible stories of last minute changes or jumping through a bunch of hoops. Dana was thorough and professional throughout the entire process, explaining every step so we knew just what to expect and be prepared for.
- Mike N.
We recently worked with Dana on a loan and she was great to work with. The actual timeline from when we started working with her until when we closed was more than a year and she was always available for any questions we had or crunch numbers or talk about what the next step in the process was. I never felt like I was putting her out no matter how many times I asked the same question or asked her to revise the numbers based on this or that. I highly recommend Dana for anyone looking to buy a new home!
- Jen L.
After being "denied" by multiple places Dana did the work and made it happen. So many others just put things in a computer and don't do any work. Dana did the work and got the job done. She is truly the end all be all of the mortgage world. She goes over and beyond simply said. Just amazing.
- James M.
Dana is the best i will use her for the next 30+ years
- James M.
very easy, no stress re-finance
- JAMES B.
Dana was great. Loved working with her.
- Michael B.
Prompt service and clear communications
- Kevin O.
Dana Zito is great at what she does !
- ROBERT S.
Fast close. Great technology. Easy process.
- DANIEL M.
Great rate. Great service. Very easy from initial call to closing.
- ARI K.
great service and communnication
- Nicholas K.
Dana Zito provided excellent service with the refinance of my home. She was very professional, patient and communicated the process in terms where I could understand. Mrs. Zito and her team were outstanding and went above and beyond and provided the best service possible. If you are looking to buy or refinance a home then Mrs. Dana Zito are the perfect choice
- Xavier J.
Dana came into a situation not of her (or my) making in trying to arrange a re-finance for my Chicago condo. By the time I spoke with Dana, every other mortgage lender had taken a crack at the problem, and one had even lost all the paperwork sent him (which took weeks to assemble!) Dana took a disaster (a lawsuit in a condo building was making it disastrous for the other 167 unit owners in the building) and creatively figured out a way around what SHOULD have been a straight-forward lend from a reputable organization to a reputable customer.
- Connie W.
Dana was my point of contact throughout my mortgage application process . She was extremely thorough in her description of all required documents that would be used to support my loan application. Additionally, she and her staff were friendly and helpful when I had questions throughout the process. In fact, the process for applying for a loan with Dana did not feel like a "process" at all. She and her staff made things very quick and easy for me. They locked in a great mortgage rate for me
- David H.
Provided prompt and courteous service throughout the mortgage process. I would use again.
- Scott C.
Dana Bator (and her team)is the best!
- Michael T. - Shorewood, IL | Aug 2021 Shorewood, IL
The transaction and communications were all really smooth and clear. Team was really responsive and helpful when we had questions.
- Erin H. - Wilmette, IL | Jul 2021 Wilmette, IL
Ease of communication and submitting documentation
- Jennifer H. - Chicago, IL | Jul 2021 Chicago, IL
Incredible customer service and response tim.
- Juan E. - Chicago, IL | Jun 2021 Chicago, IL
They were awesome and accomodating as well as knowing exactly what to do for my situation
- Bohdan G. - Chicago, IL | Apr 2021 Chicago, IL
Everyone is amazing. Can’t say enough good things about Dana and her team
- Aleksandra W. - Chicago, IL | Apr 2021 Chicago, IL
They were so on top of things. I knew exactly what was happening each step of the way.
- Diana H. - Chicago, IL | Apr 2021 Chicago, IL
Very well organized and everything went extremely smooth.
- Eric F. - St. Louis, MO | Apr 2021 St. Louis, MO
Very easy and quick
- Jeffrey G. - Mount Prospect, IL | Mar 2021 Mount Prospect, IL
Excellent service and preparation. Extremely knowledgeable.
- Daniel Z. - Loveland, OH | Mar 2021 Loveland, OH
They did a nice job and were very responsive
- Michael C. - Chicago, IL | Mar 2021 Chicago, IL
Good rates, great customer service overall.
- Meredith M. - La Grange, IL | Mar 2021 La Grange, IL
I've used Proper Rate three times now and they've been great every time
- Jacob P. - Chicago, IL | Feb 2021 Chicago, IL
very good communication and explanation of process. Also appreciate all the online sharing of documents- very easy to do during COVID
- Karen R. - Glenview, IL | Feb 2021 Glenview, IL
Very easy to work with and efficient. Wonderful team!
- Matthew Z. - Indianapolis, IN | Jan 2021 Indianapolis, IN
This was the easiest experience I have had. We almost went with another institution and the handling of this process could not be more different. Everything was done quickly, efficiently, communicated well and everyone was so friendly. Dana Zito Bator and her team are amazing. I have already recommended her to a number of people. I can’t say enough positive things about her and getting a mortgage through Proper Rate.
- Barbara D. - Chicago, IL | Dec 2020 Chicago, IL
Dana and her team we professional, competent and very helpful as I went through the process.
- Melissa G. - Bloomfield Hills, MI | Nov 2020 Bloomfield Hills, MI
I’ve worked with Dana for 10 years and each time has been great
- Anthony H. - Alpharetta, GA | Oct 2020 Alpharetta, GA
Very easy to work with
- Deborah G. - Cincinnati, OH | Oct 2020 Cincinnati, OH
Responded quickly to any questions and concerns. The process was simple and efficient.
- Peter P. - Carmel, IN | Oct 2020 Carmel, IN
Easy to work with, very responsive, painless process.
- Laurel N. - Wilmette, IL | Sep 2020 Wilmette, IL
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